Take Your Business-to-business Website To a Whole New Level!
Increase Sales With Customer Support
- Unlike ordinary B2C store there is often more than one decision-maker involved in a B2B sale on the buyer's side. This greatly increases shopping cart abandonment. VersoChat is a great way to get customers all the way through the order process. You can track where visitors are currently on your website and once they enter the final phase, you can jump in and walk them through the process.
- Offer fast expert advice and answer all your customers questions in seconds. This not only saves you money buy making you rely less on your expensive 800 number but also is convenient on the customer side.
- Build relationships and maintain lifelong customers.
Don't Lose Any More Customers!
- It is proven that many potential customers quit when they are required to provide personal information. They become anxious and abandon their shopping cart. Prevent this from happening by assisting customers when you see them begin the checkout process.
- Frustrated customers who receive errors when checking out also have a high chance to abandon their order. You can find those customers and offer assistance before they get up and leave.
- If your competitors have live chat and you don't, you can be certain you are losing a good chunk of business.
Build A 'Customer First' Reputation
- In any online store prices are a key factor for customers but communication is right up their with it.
- In a medical related business it is essential to build trust with visitors in order to make them convert. VersoChat allows you to build a relationship with the visitor and answer all their questions at the same time.
- Providing fast and easy customer service will leave you with satisfied life-long customers!
Fast, Efficient, and Money Saving
- Instant messaging saves time and money by lessening the traffic of your costly 800 number.
- Agents can conduct multiple chats at once, and each chat takes place in a private window so only the agent and the visitor can see it. If an agent needs assistance, he or she may invite another agent into the chat or hand off the chat to a different agent.
- When you order Verso Live Chat an icon will appear on your website which can be changed to say if help is available or not.
- Visitors just click on the icon which then opens a new chat window.
- Operators can either accept to begin a conversation or decline the message.
- Operators can also start the process by asking visitors if the need help.
- The easy-to-use operator console can be quickly learned by everyday users; inexperienced computer users can become familiarized with VersoChat after only a few minutes.
Communicate with Live Chat
- VersoChat allows your staff to instantly communicate with visitors in a private chat window via real time text messaging.
- Direct visitors to pages making customer service with VersoChat quicker and more efficient than by phone.
Customizable Chat Windows
- Customize the appearance of chat window with photos or logos.
- Customize greetings and system messages.
- Contact information such as an email address can also appear in chat windows if operator is unavailable for live chat.
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