Instantly Assist and Guide Your Visitors.
- Just like in a real Library, with VersoChat you can quickly guide visitors to a particular book, recommend a book, checkout books, and more.
- With clicks of a mouse you can bring up pages for your visitors to view.
- Track what you visitors are viewing and time spent on particular pages. Send them a message to increase their interest in a particular book or just ask if they need assistance.
- Assist with any paperwork before your readers become frustrated and leave.
Easy to Use
- When you order Verso Live Chat an icon will appear on your website which can be changed to say if help is available or not.
- Visitors just click on the icon which then opens a new chat window.
- Operators can either accept to begin a conversation or decline the message.
- Operators can also start the process by asking visitors if the need help.
- One operator may assist several customers at the same time, which reduces telephone and material costs.
- Operator to Operator chat included.
- The easy-to-use operator console can be quickly learned by everyday users; inexperienced computer users can become familiarized with VersoChat after only a few minutes.
Communicate with Live Chat
- VersoChat allows your staff to instantly communicate with visitors in a private chat window via real time text messaging.
- Direct visitors to pages making customer service with VersoChat quicker and more efficient than by phone.
Customizable Chat Windows
- Customize the appearance of chat window with photos or logos.
- Customize greetings and system messages.
- Contact information such as an email address can also appear in chat windows if operator is unavailable for live chat.
|
|
