Frequently Asked Questions
Recent News
July 21 2008:VersoChat LITE is now FREE. Use live chat completely free.
May 27 2008:
Prepare for new VersoChat Operator Console V3
February 5 2008:
Business Live Chat is Easier and More Professional with VersoChat
10 Day Free Trial
Get full access and use VersoChat PRO for 10-Days completely FREE. Simply go ahead and fill out the trial sign up form!
What are the monthly charges for this service?
There are three editions of monthly charges for VersoChat. The Lite edition costs $19.99 per month, the Standard edition costs $34.99 per month, and the Pro edition costs $59.99. Certain options are provided with each edition to fit each customers needs.
Am I able to monitor operators and customers on my website?
You can monitor the customers and the operators along with the conversation they share. You can also monitor the specific reference site which directed the customers to your website as well as the time they have been looking at your website. The chats initiated by the operator is also shown with the footsteps they took and the conversations they have shared. You are also able to call the visitor and start a conversation with him/her.
Is VersoChat compatible with pop-up blockers?
The VersoChat is compatible with the pop-up blocker by sending the scrolling image as chat invitation.
Which browsers and system platforms work best with VersoChat?
Most known web browsers work very well with VersoChat.
Is blocking users available for this chat?
Blocking users is available for this chat using the black list. All users are referred to as an IP.
Will my account activate automatically after I finish the process of completing the application?
Your account will activate automatically once the credit card goes through or it is entered for trial.
If my website traffic is high, do I have to pay more for the service?
The monthly charge will stay the same even due to the high traffic on the chat.
Is hosting included in the fee?
Hosting is included in the monthly charge for VersoChat.
Can I cancel the service anytime?
You can cancel the service anytime at no extra charge and with full security.
Is there a limited amount of operators?
There is a limited amount of operators with certain pricing editions. The limitedness of operators depends on the edition you choose.
Do I have to have a software installed before using the VersoChat?
You do not need any additional software except web browser.
How secure is the conversation?
The conversation during the chat is Secure Socket Layer (SSL AES-256).
Are there any additional payments?
There is only a monthly charge with no activation nor any additional payments.
There are three editions of monthly charges for VersoChat. The Lite edition costs $19.99 per month, the Standard edition costs $34.99 per month, and the Pro edition costs $59.99. Certain options are provided with each edition to fit each customers needs.
Am I able to monitor operators and customers on my website?
You can monitor the customers and the operators along with the conversation they share. You can also monitor the specific reference site which directed the customers to your website as well as the time they have been looking at your website. The chats initiated by the operator is also shown with the footsteps they took and the conversations they have shared. You are also able to call the visitor and start a conversation with him/her.
Is VersoChat compatible with pop-up blockers?
The VersoChat is compatible with the pop-up blocker by sending the scrolling image as chat invitation.
Which browsers and system platforms work best with VersoChat?
Most known web browsers work very well with VersoChat.
Is blocking users available for this chat?
Blocking users is available for this chat using the black list. All users are referred to as an IP.
Will my account activate automatically after I finish the process of completing the application?
Your account will activate automatically once the credit card goes through or it is entered for trial.
If my website traffic is high, do I have to pay more for the service?
The monthly charge will stay the same even due to the high traffic on the chat.
Is hosting included in the fee?
Hosting is included in the monthly charge for VersoChat.
Can I cancel the service anytime?
You can cancel the service anytime at no extra charge and with full security.
Is there a limited amount of operators?
There is a limited amount of operators with certain pricing editions. The limitedness of operators depends on the edition you choose.
Do I have to have a software installed before using the VersoChat?
You do not need any additional software except web browser.
How secure is the conversation?
The conversation during the chat is Secure Socket Layer (SSL AES-256).
Are there any additional payments?
There is only a monthly charge with no activation nor any additional payments.
